FAQ

 

 

To which countries do you deliver?

All our products can be delivered to anywhere in the EU where CBD products are legal.

 

 

What transport options do you offer?

We currently offer transport of your package by the Czech Post or the UPS service.

 

 

What payment methods are available?

Cash on delivery, card payment, or payment by bank transfer.

 

 

Are online payments secure?

Online payments are completely secure on our website and all information is encrypted. All payments are provided by ThePay Payment Gateway. Service provider, ThePay.cz, s.r.o. is a licensed Payment Institution operating under the supervision of the Czech National Bank.

 

 

For which banks is it possible to pay by instant transfer online?

We use the secure payment gateway ThePay, which enables the redirection of immediate payments to most banks in the Czech Republic: Komerční Banka, Česká Spořitelna, Raiffeisenbank, mBank, MONETA, Fio Banka, ČSOB, ERA, and Equa bank. For all other banks, we allow payment by regular transfer.

 

 

In what currency can I pay for my order?

On the Czech version of the e-shop, payment is made in Czech crowns, on the English domain in euros.

 

 

How can I contact you?

We will be happy to answer all your questions at sales@moiaelixirs.com

 

 

How can I track the status of my order?

You can track the status of your order in your customer account. After handing over to the carrier, you will receive a link to track the package.

 

 

How long does it take to ship my order?

The estimated delivery time of the order is one to two weeks.

 

 

Is personal collection possible?

We do not currently provide the possibility of a personal collection.

 

Can you advise me on choosing the right product for my skin?

We will be happy to advise you on our Instagram, just write in the DM or in the comment. You can also contact us via our customer email sales@moiaelixirs.com. All information and tips can be found in the product details on our website.

 

 

How is Moia elixirs® cosmetics made?

We manufacture all our products in our accredited laboratory in the Czech Republic from the reservation of quality and proven raw materials.

 

 

Is your cosmetics also suitable for vegans?

Yes, our products do not contain collagen or any other substances of animal origin.

 

 

The contents of the package are corrupted.

We are very sorry that your order did not arrive properly. If the contents of the package are damaged, please take a photo of the products and the original packaging and send it to customer service sales@moiaelixirs.com and we will help you solve the problem as soon as possible. Be sure to include your order number and contact information in the message.

 

 

How can I cancel my order?

Sorry, you must cancel your order. You can cancel it with the help of our customer service at sales@moiaelixirs.com. Be sure to include your order number and contact information in the message. The order can also be canceled using the contact form.

 

 

How can I return my order or part of it?

You can return the order or part of it within 14 days without giving a reason to our address CANNAX Laboratories s.r.o., Rybna 716/24, 110 00 Prague, Czech Republic. Insert the return form into the package.

https://www.moiaelixirs.com/user/documents/upload/Withdrawal or complain form.pdf

The original packaging of the product must not be damaged, soiled or show signs of use. The money will be returned non-cash to your account within 14 days.

 

 

I would like to sell your products on my e-shop.

We are very happy that you like our products. We will gladly offer you our products to your beauty salons or to your e-shop. If you are interested in our cooperation, contact us via our email sales@moiaelixirs.com and we will answer you as soon as possible. We look forward to hearing from you.

ENGCZE